- Return Policy
Returns | Exchanges | Refunds
Of course, we want you to be the final judge of satisfaction. We take great pride in our reputation for quality and excellent value. When you receive products from Blackfoot Online and you’re not satisfied with your purchase, we’ll replace it or give you your money back. It’s that simple.
There are NO restocking fees on most products if returned within the 30 days and in original condition including all literature / documentation and original tags, special ordered products may require a 25% re-stocking fee.
Any sign of helmets or gear being “out for a ride” or parts being installed will not be accepted and will be shipped back to customer at an additional expense. So please ensure this prior to shipping back to avoid any uncomfortable situation for both of us.
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Blackfoot Online within 30 days of your original invoice date, for most retail merchandise. After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued. You may request a RMA by calling 1-403-214-5376 . All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, manuals, blank warranty cards and other accessories and documentation included.
Please send your package, including your RMA #, via a prepaid, insured, traceable method to ensure a safe and documented delivery.
RETURNS OTHER SHIPPING AND HANDLING INFO
We will happily refund the return shipping cost if the return is a result of our error. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.
THIS RETURN POLICY IS NOT A WARRANTY. Blackfoot Online reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure the return of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.
Please send it back to the shipping address of Blackfoot Motosports that is on the shipping waybill. We do not cover return shipping as we always free ship out to you within Canada so please use the size charts for accurate sizing.
All return requests must be submitted via the RMA form RMA FORM Submission.
6 Highfield Circle SE
Calgary, AB T2G 5N5